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Frequently Asked Questions

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How to get my instant quotes?Arrow

To get an instant quote simply click on the button GET Free Quote and fill in the information. It takes only a couple of minutes to do it and you will only need your pick up and delivery zip-codes or name of the locations and the year, make and model of your vehicle.

Will my vehicle be driven during shipping?Arrow

The only time your vehicle will be driven is only when the driver is loading it on and off the truck. The vehicle will stay on one and the same truck during the whole transportation and it will not be shuffled around.

How to choose the right package?Arrow

It all depends on your needs. If you are fully flexible with the dates of pick up and drop off, you can choose the package Flexible and let us choose the best driver for the most reasonable price within your time frame. 

If you are limited in delivery dates, but are totally flexible with pick up, you can proceed with the Recommended package and we will find you the best driver who will suit your delivery time frame.

Expedited package is perfect for those who’s limited in pick up and delivery time frame and need to ship the vehicle asap. If your vehicle is going from an auction or a shop that has storage fees, that is the best option for you. You may spend more on shipping but you will for sure save money on storage fees.

If you are shipping a brand new, exotic, vintage, or show car we highly recommend you go with enclosed transportation. Enclosed car haulers keep your pride-and-joy protected from rain, snow, outside dirt, and dust. And if your vehicle has low clearance, enclosed trailers have lift gates to load and unload the car.

How much will it cost to move my car?Arrow

The price for moving a vehicle depends on a bunch of factors: mileage, type of the trailer required (open or enclosed), a vehicle’s size (sedan, SUV, pickup truck, van, etc) and condition (operable or inoperable), season (for example, moving from northern states will cost more during winter), popular routes. You can get more information on the price by checking our articles about moving directly to the state you need or simply requesting a free quote

How far in advance should I schedule my transport?Arrow

Usually we ask for a 7-10 day notice to schedule the pick up. In this case we will be able to find a driver within your time frame and for the most reasonable price.

Do I need to drop off or pick-up my vehicle anywhere?Arrow

The carriers our company works with always do door-to-door delivery. Occasionally customers are asked to meet the driver at the big parking lot nearby the pickup or delivery locations if the street is too narrow, it’s a cul-de-sac or dead-end, or if there are low-hanging trees that may scratch the vehicles on the trailer.

How do I know my pick-up date and time?Arrow

After you place an order and finalize all the necessary paperwork, we start looking for a driver for you. Once we have any options, your shipping agent contacts you to check if the dates work for you. If they work, we set up the details with the driver and send you a carrier information with the estimated pick up and delivery dates along with the driver’s details. Then the driver calls you a few hours in advance to negotiate the exact pick up and drop off time.

Why do you need my email to get a quote?Arrow

We request the email in order to send you the quote. Even if you decide to ship the vehicle much later than planned and your quote expires the details are saved and can be quickly found by your email and recalculated. If you prefer not to give an email, you can simply call us at (904) 863-5350 and we will provide you a quote over the phone with no personal details necessary.

Why do you need the year of the vehicle?Arrow

We require the year of the vehicle since older cars are typically longer and heavier than their newer versions and size is a big component of the cost of shipping. Some popular cars like Chevrolet  Corvette have been around for several decades and we ship both new and old cars.

How long has been MoveWheels been in business?Arrow

We have been in business for more than 12 years and since then we have become a large and reputable auto transport company. We have thousands of satisfied customers, including corporate clients, dealerships, auctions and body shops. We are a fully licensed and insured broker with a 5-star rating on Trust Pilot and Transport Review.

What is the difference between open and enclosed auto transport?Arrow

Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection. Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.

What type of truck will transport my car?Arrow

It all depends on your needs and you can choose whether to transport the car in an open or an enclosed trailer. Open trailers can be small (hauling up to 3-5 cars) and large (hauling up to 10-12 cars). If you are planning to move an exotic, brand new or vintage vehicles we recommend you to use enclosed transport to protect your var from dust, unexpected weather conditions.

Will I receive a vehicle shipping contract?Arrow

Sure, once you are ready to place an order with MoveWheels, we will need to have your exact addresses and phone numbers for pick up and drop off locations and the date when the vehicle is ready to be shipped. Right after you will receive the paperwork that needs to be signed to finalize the booking.

Can I change my first available shipping date?Arrow

You can change your shipping dates anytime. The only exception is when the driver is already on the way to pick up the car. Until then simply contact your shipping agent via call, text or email and ask to change the date for a new one. Please note, that if you want to ship your car earlier than planned, there may be a delay since the drivers for earlier dates may be fully booked. Nevertheless, we will do our best to suit your needs and ship the car within your time frame.

Is MoveWheels a carrier or a broker and what is the difference?Arrow

MoveWheels is a broker company that allows us to ship your vehicle anywhere within your time frame. If you are wondering why you cannot work with the carrier directly that is only because carriers are usually small family-owned businesses that do not have enough staff to work with customers directly.

A broker company is a kind of bridge between the customer and a carrier company. The broker clears and negotiates the details with the customer and then looks for a carrier who can move a vehicle on a specific route within the specific time frame.

Do I need a vehicle title or registration to ship it?Arrow

No, we only need the car key and the vehicle itself. We actually recommend you to remove them since road cameras may take a photo of your vehicle by mistake and send you a ticket for speeding, for example.

What is the first available shipping date?Arrow

The first available date is the date your vehicle is ready to be transported but this is not necessarily the exact pick-up date. Depending on the drivers’ availability on your route, we can assign a truck to load your vehicle on your First Available Shipping Date but it may also be a few days after. If we cannot pick up the car on the first available day, it should be within our usual pick-up window of 1 to 5 business days starting from that date. 

Can you guarantee a pick-up or delivery date and time?Arrow

We are always doing our best to schedule the driver within your time frame, but usually drivers ask for a 2-day window for pick up and delivery in case there are delays because of traffic or unexpected weather conditions. In any case, whether the driver is running late or not, the dispatcher always calls the customer in advance to negotiate the exact time and the driver calls at least two hours before the negotiated time to double check the customer is available.

Can I place an order if I don’t know the exact address?Arrow

You can place an order without providing your exact address, but we will need it to negotiate the details with the driver. If you are not sure about the exact delivery address, you can choose any big parking lot near the supermarket and meet the driver there.

Can I get a quote if I don’t know the exact address?Arrow

To provide you with a quote, we only need your pick up and delivery zip-codes (or just the name of the city) and the information on your vehicle: the year, make, model and whether it’s running or not.

What type of paperwork do I need to ship my vehicle?Arrow

To ship your car within the mainland we only need the car key and the car itself. If you are planning to ship the car to overseas territories you will need your booking number, ID card, VIN number, and the title of the vehicle. If you are shipping the vehicle to or from another country, additional paperwork may be required but that depends on the country you are shipping the vehicle to/from. You can find more information on this topic in our article about Overseas vehicle shipping

Can I ship my vehicle if it isn’t running?Arrow

We can ship any kind of vehicle, but it will affect the price. If the vehicle is inoperable we will either hire a driver who has a winch on the trailer or a forklift to load the car on the trailer. If your vehicle has issues with the battery and everything else is okay, the driver can jump start your car and ship it as an operable one. 

What details do I need to place an order?Arrow

We only require only your vehicle information, exact pick up and drop off addresses, and your credit card information (but we do NOT charge anything at the time of booking). Right after we receive this information from your side we will be able to send you the contract to sign. 

How do I pay the trucker at delivery?Arrow

You can pay the driver with cash or any certified funds. Besides that, some carrier companies may accept Zelle or CashApp payments.

Can I pay a trucker with a credit card or personal check?Arrow

Unfortunately, most of the drivers only accept cash or certified funds (cashiers check, money order or company check if you own a business).  Bank Cards are not accepted by carriers since they have no means to process them and personal checks are not accepted either since it is rather easy to withhold the payment after the vehicle is delivered.

Do I have to pay the trucker if I am not fully satisfied with the auto transport service?Arrow

According to Federal Law, a driver must be paid in full for services rendered. But if there was small damage caused to the vehicle and the driver offered to cover it from his own side you can pay less for the exact amount of money you negotiated. 

If the driver advises you to submit a claim to the insurance company and you try to withhold the payment partially or in full, he/she can legally hold the vehicle, until all applicable fees are paid. 

If you experience any difficulties, please do not hesitate to contact us. We are always here and ready to help you.

Is there any sales tax on car shippingArrow

Vehicle transportation is a tax-exempt service. Besides that, the quote we send you is the total price with all other fees, taxes and insurance already included.

Do you offer discounts?Arrow

We do offer a bunch of great discounts. They are:

  • Military discount for active military members;
  • Business discount for dealers, body shops, or any other business shipping vehicles from time to time;
  • Multi-load discount for private customers who are shipping 2 or more vehicles on the same route at the same time;
  • Return discounts for private customers who are shipping vehicles with our company for the second time or more.
What do I do if I need to cancel my order? Do I get a refund?Arrow

If your plans change and you need to cancel your order, please email us at support@movewheels.com, since every cancellation needs to be submitted in writing according to our Terms and Conditions. The only case when we cannot cancel your order is when the vehicle has already been picked up.

We do NOT charge anything until the car is actually loaded on the trailer so there is no need to make a refund.

How to sign up for an affiliate program?Arrow

Our company offers great discounts for our affiliates. To sign up for an affiliate program simply email us at support@movewheels.com, indicate the subject (Affiliate offer) and we will send you all the details. We will be happy to work together!

Do you have any cancellation fees?Arrow

We do not have any cancellation fee, so you can cancel your order anytime you wish. However if the driver is assigned to your order the deposit becomes non refundable. 

What are the certified funds?Arrow

There are such certified funds as:

  • Money order (You need to go to Walmart or 7/11 with your bank card and make the money order to the name of the carrier company);
  • Cashiers check (You need to go the bank and make the cashiers check to the name of the carrier company);
  • Company check (If you own a business you can issue a check to the name of the carrier company and handle it to the driver at the delivery point).
How does the payment work?Arrow

Once you place an order the system will ask for your credit card information but we DO NOT charge anything upfront. The only time we charge a partial deposit is once the vehicle is picked up and  the balance you pay at the delivery point to the driver with cash or any certified funds.

What credit cards do you accept?Arrow

We accept all 4 major credit cards. Visa, Mastercard, Discovery, and American Express.

Can I pay with PayPal?Arrow

Yes, you can. we will send you an invoice for the payment in PayPal, but if  you are going to pay using this service you should remember that you also need to pay a 4% surcharge.

Can I ship a car to or from a U.S. port?Arrow

Yes, we can help you ship your vehicle to or from a US por whether it’s going within mainland or overseas. We work with the shipping companies who transport the vehicles to Hawaii, Alaska and Guam.

Can I ship an ATV?Arrow

Sure, we can ship any kind of vehicle including ATVs, bikes, golf carts and UTVs. Simply contact us at (904) 863-5350 to get a free quote or follow this link.

Can you ship my car Internationally?Arrow

Our shipping agents will be glad to help you ship your car internationally. You can check our article Overseas Auto Transport to get more information on the topic or simply contact us at (904) 863-5350.

Can I ship a Boat?Arrow

We do ship boats of any kind whether it is in a marine, on stands, or on a trailer. Simply contact us to get a customized quote and we will be happy to help you with transportation.

Can I ship an RV or Trailer?Arrow

Yes, we can transport an RV or a Trailer but you must inform us about the exact size and model of the vehicle and if it was modified in any way. We will also advise you to send us a photo of the vehicle.

Do you offer Terminal-to-Terminal shipping?Arrow

Unfortunately, we only offer a Door-to-Door shipping service which is more convenient and less expensive. If you pick up or delivery locations are some remote areas you can meet the driver near a larger city or a highway in order to reduce the cost of shipping.

Can I ship a vehicle with a lift kit and oversize tires?Arrow

We can ship all kinds of vehicles but you must inform us about all modifications at the time of booking. The quote you receive from us is for a regular vehicle with no modifications. To get the most accurate quote simply email or text us the photo of your vehicle and we will send you an updated quote asap.

Can I ship a collector car?Arrow

Yes and we highly advise you choose enclosed transportation for such vehicles. If you are planning to ship a vintage, classic, luxury or brand new vehicle, check our new article about top 6 enclosed carrier companies.

Can I ship a car from a storage facility?Arrow

We can do that, but before the driver is at the pick up location, please make sure your bill with the storage is fully paid and the vehicle is fully operable. If it turns out the car is inoperable, the price for shipping will be higher. If it’s only the battery issue, the driver can jump start the car and ship it as an operable one.

Can I ship a vehicle with low ground clearance?Arrow

Yes, we can ship such vehicles both on the open and an enclosed trailer. But we highly recommend our customers to use enclosed transportation since a liftgate is needed to load such cars without any issues. For vehicles with clearance lower than 5 inches, only an enclosed trailer is an option since they cannot be driven on a trailer with ramps.

Can I ship furniture in my car?Arrow

Unfortunately, we do not ship furniture. We can only ship some personal items with total weight under 100 lbs, but please pay attention that they are not insured during shipping since auto transport carriers are not licensed to move items in the vehicle.

Also please make sure the items are properly packed and secured and the interior of the vehicle will not be damaged.

Can I ship a vehicle with a roof rack?Arrow

We can move such vehicles, but it may affect the price of the transportation. If the roof rack exceeds the maximum height for a vehicle of this type, the cost may be higher since the car will end up taking more space on the trailer.

If it’s possible to remove the roof rack and put it inside the vehicle (front seats must be free of it) no additional cost will be applied.

Can I ship a Motorcycle?Arrow

Our company can ship any kind from a regular motorcycle to oversized vehicles like RVs or boats. Simply contact us at (904) 863-5350 to get a free quote or follow this link

Can I ship a Golf Cart?Arrow

Sure, we can ship any kind of vehicle including golf carts, ATVs, and UTVs. Simply contact us at (904) 863-5350 to get a free quote or follow this link.

What is top load service?Arrow

Top load refers to the area of the open trailer where the vehicle is placed. Usually convertibles (especially with soft tops) are placed on the top level of the truck.

What type of vehicle do you ship?Arrow

We connect our customers with licensed top rated carriers that can ship any kind of vehicles from a regular sedan to oversized cargo like boats, limousines, bulldozers and so on. We take each move as a separate and unique car shipping project and work only with professional and licensed drivers.

Can I ship a modified or oversized vehicle?Arrow

Movewheels company can help you ship any kind of vehicle. We work with carriers who have special trailers for transporting oversized cargo like excavators, dump trucks, tractors, boats and so on. You can check our article Oversized Vehicle Shipping to get more information on this topic.

What methods of car shipping do you offer?Arrow

We can offer you an open or an enclosed car shipping methods. Open trailers are more popular since they are cheaper and can transport more vehicles at the same time. Enclosed shipping is more expensive but it protects your vehicle from outside elements such as rain, snow, dust, small rocks, etc. Enclosed trailers are mostly used for shipping classic, luxury, brand new vehicles.

Will my car be placed in a terminal?Arrow

Once your vehicle is picked up, it stays on the same trailer all the way to your delivery address and is not shuffled around or placed in a terminal waiting for another trailer.

What do you mean by “Door-to-Door” service?Arrow

Our company offers only door-to-door vehicle delivery, which means that the driver will pick up your vehicle at your exact address and deliver it to your exact address. It can be any address you choose: your home, work, your friend’s place, airport, hotel, or just a parking lot.

Can I ship a car from an auto auction?Arrow

We do ship the vehicles from any kind of pick up locations including auctions, dealerships, bodyshops, parking lots, etc. Check our article Copart, IAAI, Manheim Vehicle Shipping Guide to get more information on the topic.

Can I put something inside my vehicle?Arrow

Carrier companies usually don’t allow to ship personal items alongside the vehicle, but we totally understand that sometimes our customers may need to ship some things inside the car. Therefore we always negotiate with the drivers and you can put up to 100 lbs in the truck or in the backseat below window level. Please make sure it’s properly packed and secured since the items are not insured during transportation. Carrier’s insurance covers only the vehicle itself because drivers are not licensed to transport anything except auto transport units.

How to prepare my vehicle for pick-up?Arrow
  • Make sure the car is operable and clean
  • Remove antennas loose parts and fog lights
  • Make sure it’s not more than 100 pounds of your personal items and they are either in the truck or in the backseat below window level
  • Remove all tags and plates 
  • Make sure it’s a ¼ tank of fuel
How much gas should I leave in my carArrow

Gas is only needed for loading the vehicle on and off the car hauler, so we recommend you make sure it’s only a ¼ tank of fuel. If it’s  more than that, it will make the vehicle heavier and if every vehicle on the 10 car hauler has extra weight the driver will probably receive a ticket for being overweight.

How much will it cost to move my car?Arrow

The price for moving a vehicle depends on the bunch of factors: mileage, type of the trailer required (open or enclosed), a vehicle’s size (sedan, SUV, pickup truck, van, etc) and condition (operable or inoperable), season (for example, moving from northern states will cost more during winter), popular routes. You can get more information on the price checking our articles about moving or simply requesting a free quote.

How to track my vehicle?Arrow

You will have the phone number of the driver and you can contact him at any time to check where he is or when he will deliver the car. You can also call us at any time and we will find out the location of your vehicle and estimated drop off date.

Does the value of the vehicle determine the shipping cost?Arrow

When providing you with a quote we do not look at the year of the vehicle, how new it is or how expensive it is. The price only depends on the route,type of the trailer you choose, dimensions of your vehicle, and the availability of driver’s on your route.

What is a Bill of Lading, and how does it affect my shipment?Arrow

The Bill of Lading (BOL) is a document that the driver is supposed to fill in at the time of the pick up after checking your vehicle for any pre-existing damages. If he finds any, he notes them down in the BOL and both you and the driver should sign the paper. 

When you receive the vehicle at the drop off location you should check the vehicle for any new damages and in case there are any also note them down in the BOL and sign it. Then you should contact the shipping company, they will send you all needed paperwork and help to submit the claim to the carrier’s insurance company. Here the BOL plays the most important role: if you don’t have it or you didn’t fill it out at the time of pick up or drop off, your claim will most likely be rejected. Bill of Lading is a proof that your vehicle got damaged during transportation and not before or after that.

Does someone have to be present for pick-up and delivery?Arrow

Sometimes it happens that our customers cannot be at the pick up or drop off locations and that’s totally fine. If you can’t be at the pick up address, you may ask your friend, neighbour, relative to release the car to the driver. If the place is totally new to you and you have no one there, you can leave your vehicle near your house or at the secure parking lot and hide the car key near the tire and let the driver know about that. When he comes he will load your vehicle on the trailer and send you some photos as a proof that everything is okay. 

 If you can’t be at the drop off address, you can ask your friend or relative to receive the vehicle for you and pay the driver. If it’s not possible, you can ask the driver to unload your vehicle and hide the car key inside the car or near the tire and send you some photos. If you can’t be at the delivery location, you can pay the driver at the pick up location or send money via Zelle or CashApp if he has an account.

How long does auto transport take?Arrow

Usually drivers cover up to 400 miles a day, so you can calculate the approximate length of the route and divide it by 400. Usually it takes 7-10 days from coast to coast, and 3-5 days from north to south or vice versa.

What is an operable or inoperable vehicle?Arrow

A vehicle is considered operable if it can be driven on and off the trailer under its own power and steer. If it needs to be winched on the trailer or a forklift is needed to put it on the trailer, the vehicle is considered inoperable. Please pay attention that shipping of an inoperable vehicle costs more and not all trailers can transport inoperable vehicles so pickup may take longer than for operable cars. It can play an important role when picking up the car from an auction or a storage facility.

Where can I find reviews of MoveWheels?Arrow

You can find our reviews on TrustPilot, TransportReviews and Google.

Do I need a vehicle title or registration to ship it?Arrow

No, we only need the car key and the vehicle itself. We actually recommend you to remove them since road cameras may take a photo of your vehicle by mistake and send you a ticket for speeding, for example.

How to prepare my vehicle for pickup?Arrow

• Remove antennas loose parts and fog lights

• Make sure the car operable and clean

• Make sure its not more than 100 pounds of your personal items

• Remove all tags and plates

• Make sure it’s a ¼ tank of fuel

For more details read this article

preparation before shipping

How to sign up for an affiliate program?Arrow

If you are a car dealer and need to ship your cars, we can provide you with all range of our services, to start the process and negotiate all details, create the quote and your personal shipping agent will contact you.

More details about our services for dealerships you can read here

Can I put something inside my vehicle?Arrow

According to the license the driver is not allowed to have any of the personal items in the car. If he will be stopped at the weigh station and the police will find any personal items in your car the driver will get a 500$ ticket. But the reality is people need to ship their personal items along with the vehicle. You can put up to 100 pounds of your personal items in the trunk or inside the car but below window level and make sure its properly secured and it will be 50$. But still, it will be cheaper rather than sending it separately.

Read more in this article

Is my vehicle insured during transport?Arrow

Your vehicle is fully insured from the time of loading on the trailer to the delivery time. Depending on the type of trailer and carrier company the insurance coverage may vary from $100 000 up to $250 000 for each vehicle on the trailer.

Are you bonded insurance?Arrow

Yes, we are. Movewheels company is a licensed and registered member of Federal Motor Carrier Safety Administration.

Does my vehicle need to be insured to ship it?Arrow

No, it doesn’t. We have lots of customers who shipped the vehicles from dealerships or auctions and of course the vehicles didn’t have any insurance. All vehicles are insured by the carrier’s insurance company during the transportation process.

What if there is damage to my car caused by my personal items?Arrow

Unfortunately, if the damage is caused by your personal items the insurance company of the carrier will not cover it since the carrier is not licensed to transport anything except the vehicle itself. Therefore if you are planning to transport any items inside the car make sure they are properly packed and secured.

Do I have to pay a deductible?Arrow

No, you don’t since the insurance coverage of the carrier company is 0% deductible.

What do I do if my car is damaged during transport?Arrow

Once your vehicle is loaded off the trailer at the delivery location, make sure to inspect it for any new damages. In case there are any, note the down in the Bill of Lading and get a copy of the document from the driver. You can also take the photos of the damage. Please contact our company right after that and we will provide you with all required information and will help you to submit a claim to the carrier’s insurance company.

Are personal items in the car insured?Arrow

Unfortunately, personal items are not insured while transportation  since the auto transport carriers are not licensed to transport anything except the vehicle itself. Therefore if you are planning to transport any items inside the car make sure they are properly packed and secured.

What is the type of insurance my vehicle is under during transport?Arrow

If your vehicle is transported within the mainland, it is insured by an Inland Marine Cargo Insurance policy which is provided by the carrier company that transports your vehicle. The insurance coverage varies from $100 000 up to $250 000 per each car on the trailer.

How is the value of my car determined under the Inland Marine insurance policy?Arrow

The value of your vehicle is determined based on the actual cash value of the vehicle at the time of transportation process.

What is a Bill of Lading, and how does it affect my shipment?Arrow

The Bill of Lading (BOL) is a document that the driver is supposed to fill in at the time of the pick up after checking your vehicle for any pre-existing damages. If he finds any, he notes them down in the BOL and both you and the driver should sign the paper. 

When you receive the vehicle at the drop off location you should check the vehicle for any new damages and in case there are any also note them down in the BOL and sign it. Then you should contact the shipping company, they will send you all needed paperwork and help to submit the claim to the carrier’s insurance company. Here the BOL plays the most important role: if you don’t have it or you didn’t fill it out at the time of pick up or drop off, your claim will most likely be rejected. Bill of Lading is a proof that your vehicle got damaged during transportation and not before or after that.

Car Shipping To & From Guides

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